Privacy Policy

Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Information. The consent you give us under this Privacy Policy shall be in addition to any other consents you may have previously given to us in respect of your Personal Information. We may update this Privacy Policy from time to time to ensure its consistency with our business operations, future development, industry trends and/or changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on this website. Please check back regularly for updated information on the handling of your Personal Information.

Scope and Consent

You accept the terms of this Privacy Policy when you sign up for, access, or use any product, service, content, features, technologies or functions offered on the Anicca website. By using our Services, interacting with us, submitting information to us, you are also consenting to our collection, use, disclosure and retention of your personal information as described in this Privacy Policy and in our Terms of Service. You may withdraw your consent to any use of your Personal Information as set out in this Privacy Policy by contacting us at info@anicca.website. However, please note that we may have to decline to offer you certain Services if you withdraw your consent.

How We Collect Your Personal Information

In this Privacy Policy, “Personal Information” means any information that can be associated with a specific person and which can be used to identify that specific person (whether from that data alone or from that data in combination with other information that Anicca has access to). We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person. We collect Personal Information from you and the devices (including mobile devices) you use to access or use our Services. You should ensure that all Personal Information submitted to us is complete, accurate, true and correct. If you fail to do so, we may be unable to provide you with the products and services you have requested. The Personal Information we collect includes, but is not limited to, information of the kinds described below:

Information that we collect automatically

We collect information about your interaction with our sites and Services, advertising, mobile notifications or e-mail communications. This is typically information we receive from your computer or other devices, including your mobile devices, and includes: Device ID or unique identifier, device type, unique device token; Geo-location information, including location information from your mobile device (However, do keep in mind that most devices allow you to control or disable the use of location services in the device’s settings menu.); Computer and connection information; and Statistics on page views, traffic to and from the sites, referral URL, IP address and web log information. You may also be presented with an additional notice when using our Services explaining any additional information we may collect from you that is not listed in this Privacy Policy.

Information from cookies, web beacons and similar technologies

When you sign up for, access, or use any product, service, content, features, technologies or functions offered on the Anicca website and all related sites, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help us provide you with a better, faster, and safer experience. Service providers are companies that help us with various aspects of our business, such as site operations, customer support, services, applications and tools. Accordingly:

We and/or our authorised service providers may employ cookies in order for our server to recognise a return visitor as a unique User including, and not limited to, monitoring information relating to how a visitor arrives at the website, what kind of browser a visitor is on, what operating system a visitor is using, a visitor’s IP address, and a visitor’s click stream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page). Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser or device settings. However, you may be required to re-enter your password more frequently during your use of our Services, or may not be able to enter certain part(s) of our website. Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.

Information from other sources

We may combine information you give us with information we collect from other sources and use it for the purposes disclosed in this Privacy Policy. We may also obtain information about you from third parties. This may include: publicly available demographic information; additional contact information, User information or account information (including third-party account information) and other information required to verify you or your business’s identity or User information to assess fraud; If you give us Personal Information relating to a third party (e.g. information of your customers and/or employees), you must do so only with their consent. By submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Information for the respective purposes. In addition, you agree to inform them that we have collected their Personal Information and tell them how we collect, use and disclose the Personal Information.

Information from other sources

We may combine information you give us with information we collect from other sources and use it for the purposes disclosed in this Privacy Policy. We may also obtain information about you from third parties. This may include: publicly available demographic information; additional contact information, User information or account information (including third-party account information) and other information required to verify you or your business’s identity or User information to assess fraud; If you give us Personal Information relating to a third party (e.g. information of your customers and/or employees), you must do so only with their consent. By submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Information for the respective purposes. In addition, you agree to inform them that we have collected their Personal Information and tell them how we collect, use and disclose the Personal Information.

How We Use Your Personal Information

We use the Personal Information we collect to operate, improve and personalise our Services; to contact you and provide you customer service; to detect, prevent and mitigate fraudulent or illegal activities; to assess your suitability as a candidate for employment where you submit a job application to us; and for all other such purposes as described in paragraph 3.5 of this Section. You agree that we may use your Personal Information as follows:

Operate, improve, and personalise our Services

Provide you use of and access to our Services; Responding to your queries, feedback, complaints and requests, and to resolve disputes, collect fees, and troubleshoot problems; Give you access to your purchase and sales history, payment transaction history, internal email and other features and functionalities; Customise, measure and improve our Services; Provide other services requested by you as described when we collect the information;

Contact you and provide you customer service

Provide you with customer support in relation to the use of our Services; Contact you via postal mail, email, or phone (including using auto-dialled or pre-recorded messages and text messages) in order to provide you with information regarding your listings, sales, purchases or payment transactions, poll your opinions, and for such other purposes as authorised by law and is consistent with this Privacy Policy.

Detect, prevent and mitigate fraudulent or illegal activities

Prevent, detect, investigate and report fraud, security breaches, potentially prohibited or illegal activities; Protect the security and integrity of our sites and Services; Compare the Personal Information you provide for accuracy, and verify it with information provided by third parties where necessary.

Assess your suitability as a candidate for employment

Conducting interviews; Processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews); Obtaining employee references and for background screening; Assessing your suitability for the position applied for; Facilities management, including but not limited to maintaining the security of our premises and recording entries and exists; and/or Such other purposes which are reasonably related to the aforesaid.

Others

Detect, prevent, remediate breaches or attempted breaches of or otherwise enforce our policies, applicable law, or any agreement that we may have with you; Perform creditworthiness and solvency checks, and compare information for accuracy and verify it with third parties where necessary; Provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences; For accounting, audit or litigation purposes.

How We Share Your Personal Information With Other Third Parties

Subject to any applicable law, we may also share your Personal Information with the following third parties for the purposes listed below:

Companies that we plan to merge with or acquire or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.) Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to us or one of our affiliates; when we need to do so to comply with the law or credit card rules; or when we believe, at our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service. Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise notified and consent to when using a specific service). Other unaffiliated third parties, for the following purposes: Fraud Prevention and Risk Management: to help them prevent fraud or assess and manage risk. As part of our fraud prevention and risk management efforts, we also may share necessary account information with third parties in cases where we have placed a hold or other restriction on your Account based on disputes, claims, chargebacks or other scenarios regarding the sale or purchase of goods. Customer Service: for customer service purposes, including to help service your Accounts or resolve disputes (e.g., billing or transactional). Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing requirements. Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Please note that some of these third parties may be based in other countries where the laws on the processing and protection of Personal Information are less stringent than the laws in your country.

You May Access and Correct Your Personal Information

We take steps to ensure the Personal Information we collect from you is accurate and up to date, and that you have the ability to access or update/correct it.

Storage, Security and Retention of Your Personal Information

Storage

We store and process your Personal Information in a Singapore data centre operated by Amazon Web Services, Inc (“AWS”). We use AWS as our technology infrastructure service provider to power the main core of our Services.

Security

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorisation controls.

AWS is also audited by third-party auditors who have verified their compliance with a variety of computer security standards and regulations, including:

PCI DSS Level 1 – standard for storing, processing, and transmitting credit card information in the cloud); ISO 27001:2013 – a widely-adopted global security standard that outlines the requirements for information security management systems; ISO 27017:2015 – a global cloud-specific information security code of practice; ISO 27018:2014 – a code of practice designed to give cloud service providers security control implementation guidance to protect personally identifiable information; MTCS Tier 3 Certification (Singapore) – an operational Singapore security management standard (SPRING SS 584:2013), based on ISO 27001/02 Information Security Management System standards.

A full list of AWS’s third-party certifications can be viewed at: https://aws.amazon.com/compliance/

Despite our security precautions, we cannot fully guarantee the security of your Personal Information because of the inherent risks of data transmission over the internet. At all times, you assume the risks associated with the transmission of your Personal Information over the internet and the possibility of malware present on your device used for our Services. Therefore, you should ensure that you only enter or upload your Personal Information on a secure device within a secure environment.